Shipping policy

All orders are shipped same day (if placed before 2:00pm EST) Monday-Friday with the shipping method chosen during checkout. You must enter your full shipping address to see the shipping rates and options. We offer both Canada Post and Purolator.

A tracking number will be included in your order confirmation email. 

All orders ship in discreet outer packaging, with no product names or branding identifying the contents.

Once your order is received by the shipper we are not responsible for any delays the shipper might have. Canada Post has been known to sometimes experience short delays.

All orders are guaranteed to arrive or will be reshipped. If your order does not arrive due to loss or delivery issues, please contact us within 30 days of the estimated delivery date. After verifying the issue, we will gladly send a replacement shipment at no additional cost.

At this time, all sales are final. We do not offer refunds, returns, or exchanges for products once an order has been placed. (This does not change our no-cost replacement commitment for verified loss or delivery issues.)